Manual Implementing six sigma: smarter solutions using statistical methods

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Lean Six Sigma: creative problem solving for services & IT

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This item has been added to your basket View basket Checkout. Written to aid organizations in laying the foundation for Six Sigma, this comprehensive and engaging guide provides the tools, strategies, and motivation to get all relevant players involved with improvement from upper management on down. Added to basket. Karen Martin. Roger Burghall. Philip B. Lean Six Sigma for Service. Michael L. Steven J.


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Implementing Six Sigma: Smarter Solutions Using Statistical Methods, 2nd Edition

Natalie J. Toyota Kaizen Methods. Isao Kato. Steven Haines. Despite the application of lean six sigma approaches to different contexts in the service sector, the application of Lean Six Sigma approaches in service delivery specific to Information Technology Service Management ITSM remains largely untested. The purpose of this paper is to implement Integrated Lean Six Sigma for Software application support services and evaluate the benefits of continual service improvement over ITIL.

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